In which countries is it possible to shop online?
You can currently shop in Malta only.
Are the online store prices the same as those in my usual pharmacy?
Yes, but if there is any difference between the prices shown on the website and those marked in store locations, the correct price will be the one shown on the online purchase receipt.
Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Will I receive the same product that I see in the photo?
Yes, except in cases where product packaging has been updated.
Is it possible to receive periodic information via email about Pharma-Cos' latest new products and offers?
Yes. By simply clicking on Newsletter you will receive information on Pharma-Cos' latest products.
Can I cancel my Pharma-Cos Newsletter subscription?
You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.
How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.
How can I be sure that I’ve made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
Can I cancel my order?
Yes. You can cancel your order as long as its status allows you to. To do this, go to the “my account” section in your account. If you are not registered, click on the “my orders” link in the confirmation email sent to you and click cancel.
What should I do if I receive a faulty item?
pharma-cos.com only sells items in perfect condition. In the rare event of receiving a faulty item, please contact our customer service.
What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact our customer service.